Refund policy

Standard Order: 

All sales are final.

If you encounter a flawed item or your order was fulfilled incorrectly, please email Samantha at basic.crafts.alche@gmail.com

Include your order number and a picture of your packing sheet, and a brief description of your issue, and we'll do the best we can to resolve any errors!

PreOrder: 

When placing a pre-order, you are agreeing that you are purchasing an item that is not yet in hand. You agree that there is a wait time to complete your purchase with a turn around time stated in listing upon closing of pre-order period. Refunds will not be issued due to wait times as you agree to the pre-order turn around time. Updates on pre orders will be posted in the Facebook group.

All sales are final unless there is an issue on our part. If that is the case, please contact me at basic.crafts.alche@gmail.com to resolve the issue before making a claim. 

Once items are sent via USPS, I am not responsible for lost packages, damage during transit, and misplaced packages. In the case an incident occurs, I will work with you to get your refund from USPS if you have purchased insurance. 

FABRIC FLAW INFO:

It is common to have some debris/dirt markings along the selvage from packing/shipping from the supplier and is not considered a flaw. Cotton Canvas base may have flecks on the fabric due to the fibers and printing process is not considered a flaw. 

Please do not wash or cut your fabric until you have inspected it for flaws and reaching out. Send me an email at basic.crafts.alche@gmail.com within 5 days of receiving fabric to inform me of any flaws. Please include a picture of your packing slip and issue. Refunds are issued on a case by case basis and can be partial or full refund.

Refunds are only given if there is a flaw with the fabric on the printed side. Flaws include holes, marks, printer error, etc bigger than a quarter. Flaws within 3" of the selvage will not be refunded or discounted.

For questions and concerns, feel free to contact me at: basic.crafts.alche@gmail.com